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How To Cancel An Order in Amazon? Step-By-Step Instructions

How To Cancel Order In Amazon – People are used to ordering things over the internet so often that sometimes order the things that are not really needed. People order things accidentally too. For instance, you might be browsing drowsily for a product on Amazon app, brushed past the 1 click order button and woke up to an order confirmation message.

The best way to correct the wrong step you have taken is to prevent it. You can do this by turning off the one-click option on Amazon…

Go to.. Your Account > Settings > 1 – Click Settings > 1 Click Status and choose the Turn off Everywhere option.

The article guides you about how to cancel order in Amazon where you immediately want to cancel the order when you buy a product by mistake, as well as when the item has already been dispatched or shipped. The process to cancel Amazon order varies depending on the stage of the delivery process the specific item currently stands. Here are the tips on how to cancel order on amazon depending on the delivery stages. 

Related : How To Use Visa Gift Card On Amazon

How To Cancel Order in Amazon : Before It Ships

If you have purchased an item from Amazon, the best bet to prevent your order from reaching you is to stop it before it ships. You can do this by going to Your Orders > Cancel Items. You are required to select the product you wish to cancel, and the last step is to Cancel Checked Items. The simplest way to cancel an order is to immediately do so after the order is placed and when the order status shows “not yet shipped”. The more detailed steps are as follows:

  • Log in to your Amazon account.
  • Click the Orders button located on the right-hand side of the menu bar.
  • Click the Cancel items button located alongside the order you wish to cancel.
  • Select a Reason for cancellation.
  • Click the small checkbox on the side of the items you wish to cancel.
  • Select Cancel checked items button.

how to cancel orders on amazon

You wonder if you can cancel an Amazon order that is being prepared for shipping? This situation is not different than the above one, but you have to place a cancellation request which may or may not be accepted by the seller. You are not able to cancel an item immediately here in this case. Follow all the above five steps and click Request cancellation in the end.

It is not clear what exactly determines whether Amazon will accept the cancellation request or not. Although most of the times, it depends upon how close an item is to being dispatched or shipping. If the item is on the edge of being dispatched, then they might decline your request to cancel the order on Amazon.

How To Cancel Order On Amazon : After It Ships

There are a lot of reasons why you would want to cancel an order. If you realized too late that you have ordered something and it is already shipped, then you need to go to Your Orders > Return or Replace Items. Choose any of the options from the drop-down menu such as Bought by mistake, better price available, No longer needed, Ordered wrong size or colour and many other listed reasons.

Cancel your Amazon order by clicking cancel item button. Although, not all the items Amazon sells comes under the category of returning once they are delivered. Some of the items under this category are items classified as hazardous materials or use flammable liquids or gases, jewellery orders, grocery products, fresh flowers and live indoor plants, some health and personal care items, prime pantry products and many more.

In those cases where the customer cannot cancel Amazon order before shipment, there is only one thing they can do: return the item and claim for a refund ultimately. Amazon also gives you the option of refusing the arrival package if you don’t want to accept it. In that case, the courier is essentially forced to return the item to Amazon on your behalf. If you fail to refuse the package delivery, you will have to send the item back to Amazon by yourself. Some orders that have already been shipped cannot be cancelled. Buyer has the option to return the product for a refund. You should take a few following steps in either case which apply to both returning and replacing items.

Steps On How To Cancel Orders in Amazon

  • Log into your Amazon account.
  • Click the Orders Button located on the right-hand side of the menu.
  • Find the order you wish to cancel, return or replace and click Return or replace items.
  • Pick a response for why you are cancelling, returning or replacing the item. The customer also has an option to leave a comment if they want to.
  • Click continue
  • On the next page, review return information and then click Submit return request.

how to cancel orders in amazon

The process itself is very simple enough, but you should keep in mind that a number of rules always apply. The first one is that Amazon offers full refunds only if the item you return is sealed with the original packaging, contains all the tags and the item is unopened. Second, an item must be returned within 30 days of delivery. An item can not be returned if you open it and you don’t particularly like it or want it anymore, but you decide to go for a refund. Amazon might accept opened items except for when the items are faulty or damaged.

Must Read : How To Get Free Amazon Gift Card Codes

If the item develops some problem after 30 days, you should contact Amazon customer care and support. Here are some of the services offered by the platform and steps on how to cancel order in amazon.

How To Cancel Orders In Amazon [Amazon Services]

1. Kindle Book

Downloading a book for Kindle is one of the easiest processes out there. It’s so easy that you can almost download something without any intention of downloading it. You can go to Manage Your Content and Devices option within seven days and choose Your Content > Actions (right next to the book title) > Return for Refund. If this doesn’t work, contact Customer Care Service to cancel your Amazon order. 

2. Amazon Video

If you never intended to purchase a movie, but you purchased it accidentally, you can request for a refund within 24 hours for as long as you have not streamed or downloaded the content.

Go to Digital Orders > Cancel Items > Reason for Cancellation > Cancel This Purchase and complete the cancellation process.

3. Amazon Digital Music

There is not really an option to cancel something you have accidentally downloaded from Amazon Digital Music. Although, you can always contact Amazon customer service and see what you can work out.

4. Amazon Appstore 

Just like Amazon Digital Music, something purchased from the Appstore is yours forever, but again you can try contacting Amazon to see if they can bend the rules a little.

5. Amazon Gift Card

You can cancel the delivery of a scheduled digital gift card on Amazon. Open Amazon in your browser. Go to the Account & lists button, click Your Orders button, locate your gift card delivery order to view your gift card delivery date, click Cancel items next to your gift card order, you will have to confirm your cancellation on the following page. Select the items you wish to cancel and click Cancel Checked Items button to confirm your selection.

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